Parent & Guardian Support

Parent & Guardian Support


With all districts now engaging in online learning, this page is designed to provide parents and guardians with tips and resources to assist in making learning meaningful and successful at home.  Although students will not physically be attending a school building, attendance in virtual learning is required.  The tips and tools offered here identify specific actions that can be taken in support of the endeavor to promote continuous learning outside the four walls of a classroom.

Student/Parent Technology Resources & Tutorials

Logging Into Chromebooks and Google Accounts



Learning Guidance and Support for Parents and Caregivers
Supporting Learning With Technology
  • If you are in need of technical support, please contact our tech department:

      When contacting tech support, please provide:
      • Your child's name
      • Your child's school
      • Your contact information so they may respond to your request.

  • Important responsible use guidelines
  • Caring for devices - Basic care rules:
    • No food or drink should be next to a device while it is in use.
    • Students should never carry their device while the screen is open.
    • Headphones and other removable devices must be inserted carefully into the device.
    • Students should never carry their device while headphones or a mouse is plugged in.
    • Devices must remain free of any writing, drawing, or stickers that are not school issued.
    • Heavy objects should never be placed on top of your device.
    • District issued Chromebooks must have the student's name and service tag on them at all times and this tag must not be removed or altered in any way.
    • Devices should be handled gently with care.
  • Troubleshooting WiFi Connections
    • Restart your computer or mobile device.
    • Try connecting to your home Wi-Fi network again.
    • Ensure that you are entering the correct Wi-Fi password.
  • Using i-Ready
    • This link includes a utility that checks your device and network to make sure i-Ready will run smoothly: http://cdn.i-ready.com/systemcheck 
        For additional support...
        Email: [email protected] 
        Phone: (800) 225-0248
        Mon–Fri 7:00 a.m.–9:00 p.m. ET

        The Google Chrome browser v74+ is recommended on all platforms.
    • Chromebook
      • Hardware Requirements
        • CPU: 1.6 GHz or faster
        • Memory: 2 GB or higher
        • Video RAM: 256 MB or Higher
        • Video Resolution: 1024 x 768 or greater
        • Sound Card and Headphones/Speakers
      • Operating System
          Chromebook running Chrome OS v74+
    • iPad
      • Hardware and Software Requirements
        • iPad Pro (2017) and newer running iOS 12.1+
          Includes iPad Pro 10.5" (2017), iPad Pro 9.7" (2018), iPad Pro 11" (2018).
          The iPad Pro 12.9" version is not supported.
        • iPad Air (1st gen, 2013) and newer running iOS 11.3+
          Includes iPad Air (2013), iPad Air 2 (2014), iPad Pro 9.7" (2016), iPad 5 (2017), iPad 6 (2018)]
    • i-Pad App
      • The i-Ready iPad app is free and available for download through the Apple App Store.
    • Mac
      • Hardware Requirements
        • CPU: Intel® Core™ 2 Duo 2.0 GHz
        • Memory: 4 GB or higher
        • Video RAM: 256 MB or higher
        • Video Resolution: 1024 x 768 or greater
        • Sound Card and Headphones/Speakers
      • Software Requirements
        • MacOS X 10.11 and MacOS 10.12–10.14 are all supported
        • Chrome (74+), Safari (12.1+), and/or Firefox (66+) are all supported
        • JavaScript must be enabled. 
        • Cookies must be enabled.
    • Windows PC
      • Hardware Requirements
        • CPU: Intel® Core™ i3 1.7 GHz (base) or better
        • Memory: 4 GB or higher
        • Video RAM: 256 MB or higher
        • Video Resolution: 1024 x 768 or greater
        • Sound Card and Headphones/Speakers
      • Software Requirements
        • Windows 7 SP1 and Windows 10 1803 (April 2018 Update) or higher
        • Chrome (74+), Firefox (66+), and/or Edge (17+) are all supported
        • Adobe Reader (latest version)
        • JavaScript must be enabled. 
        • Cookies must be enabled.

          NOTE: Internet Explorer is not supported.